Refund policy

1. General Information

We want you to be satisfied with your GreenFarm Lawn order. Because we sell fresh, perishable turf and a raw agricultural product (LawnBooster), our return terms differ by product — see below.

2. Turf / Sod

Turf is cut fresh to order and is a perishable, living product. We do not accept returns, refunds, or cancellations once it has been delivered, collected, or cut — except where the wrong grass type or quantity was delivered or supplied. In that case, contact us within 24 hours once received and we'll arrange a replacement or refund.

3. LawnBooster

Unopened, unused bags can be returned within 5 days of purchase. Opened bags cannot be returned — LawnBooster is raw chicken manure mix, and this exception exists for hygiene and safety reasons, not as a formality.

4. Installation Services

Installation is quoted and agreed individually before work begins, based on site conditions (access, slope, prep required).

Deposit terms:

Jobs under 150m²: 100% deposit required to confirm booking.
Jobs over 150m²: 70% deposit required to confirm booking, with the remaining 30% due on the day, once the work is finished.

Cancellation:

Cancel before installation day: deposit is fully refundable.
Cancel on installation day, once turf has been cut/taken out (or once you've collected it yourself): the turf/material cost is non-refundable. Some labour costs may still be refundable, depending on how much work had already started.

Workmanship guarantee: we'll return to fix any installation-related issue within 14 days of completion. If proper measures were implemented from the receiver.

5. Return Process

To start a return (LawnBooster only, per above), contact us with your order details and reason for return. We'll confirm next steps before you send anything back.

6. Return Delivery

We use our own fleet, not third-party couriers — arrangements for getting a return back to us will be confirmed directly with you rather than through a shipping carrier.

7. Refund Process

Once we've received and checked the returned item (or confirmed a delivery error/defect on turf), refunds are processed back to your original payment method. Please allow 30 business days for the refund to reflect — the exact timing can vary depending on your bank or payment provider.

8. Damaged or Defective Products

Contact us immediately if what arrives is damaged, defective, or wrong. We may ask for photos or a short description to sort it out quickly. Depending on the situation, we'll arrange a replacement or a refund.